Overview

At Triniva AI, we strive to provide exceptional service and value to all our customers. We understand that sometimes our service may not meet your expectations, and we've created this refund policy to ensure fair treatment for all users.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new paid subscriptions. If you're not satisfied with our service within the first 7 days of your initial subscription, you can request a full refund.

Eligibility Requirements:

• Request must be made within 7 days of initial purchase
• Applies only to first-time subscribers
• Account must not have exceeded 25% of monthly token allocation
• No previous refunds on the account

Subscription Refunds

Monthly Subscriptions

• Refunds are available within 7 days of renewal if less than 10% of tokens used
• No refunds for partially used months beyond the 7-day period
• Unused tokens do not carry over and are not refundable

Cancellation Policy

• You can cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• You retain access to paid features until the period ends
• No partial refunds for cancellations mid-billing cycle

Valid Refund Reasons

We consider refunds for the following reasons:

• Service Unavailability: Extended downtime (>24 hours) not covered by our SLA
• Billing Errors: Duplicate charges or incorrect billing amounts
• Technical Issues: Persistent technical problems preventing service use
• Misrepresentation: Service significantly differs from advertised features
• Account Issues: Unable to access account due to system errors

Non-Refundable Items

The following are NOT eligible for refunds:

• Used tokens (consumed API credits)
• Subscriptions after 7 days with normal usage
• Account suspensions due to Terms of Service violations
• Dissatisfaction with AI model responses or capabilities
• Changes in pricing after purchase
• Feature removals with prior notice (30 days)

How to Request a Refund

Processing Time

Refunds will be processed and credited within 7-14 business days from the date of approval.

Note: Bank processing typically takes 3-5 business days within the total 7-14 day timeframe.

Payment Method Refunds

Refunds will be credited to the original payment method within 7-14 business days.

Special Circumstances

Service Credits

Instead of a refund, we may offer service credits of equal or greater value for:

• Minor service disruptions
• First-time issues
• Loyal customers experiencing problems

Partial Refunds

We may offer partial refunds for:

• Significant but not complete service disruption
• Partial month of unused service
• Specific feature unavailability

Contact for Refunds

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our service constitutes acceptance of the updated policy.

Policy Owner