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Customer Support
Get help with your account or technical issues
support@triniva.com Response time: Within 24 hoursContact Form
Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours during business days. Premium users receive priority support with faster response times.
What information should I include in a bug report?
Please include: the model you were using, what you were trying to do, what went wrong, any error messages, your browser/device info, and steps to reproduce the issue.
Do you offer phone support?
Currently, we provide support via email only. This allows us to maintain detailed records and provide thorough responses to your queries.
Can I schedule a demo for my organization?
Yes! Please contact us at business@triniva.com to schedule a personalized demo for enterprise solutions.
Office Address
FreshyPortal MSME
Siddha, West Bengal
India - 721168
We operate primarily online. For meetings, please schedule via email.