1. Introduction

Welcome to Triniva AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat platform service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

• Account Information: Email address, name (via Google OAuth or email OTP)
• Chat Content: Messages and images you submit to AI models
• Usage Data: Token usage, model preferences, conversation history
• Payment Information: Processed securely through PayU (we don't store card details)

2.2 Automatically Collected Information

• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, pages viewed
• Cookies: Session cookies for authentication

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our AI chat service
• Processing your requests and responding to AI queries
• Managing your account and subscription
• Processing payments and preventing fraud
• Improving our service and user experience
• Sending important service updates (not marketing)
• Complying with legal obligations

4. Data Storage and Security

• Database: Stored securely on Supabase (PostgreSQL)
• Encryption: All data transmitted using HTTPS/TLS encryption
• Authentication: Secure OAuth 2.0 and OTP authentication
• Retention: Chat history retained for 30 days (free users) or longer (paid plans)
• AI Models: Conversations processed through OpenRouter API

5. Third-Party Services

We use the following third-party services:

• Supabase: Database and authentication
• OpenRouter: AI model processing
• Google OAuth: Authentication provider
• PayU: Payment processing (India)
• Vercel: Hosting and deployment

Each service has its own privacy policy and data handling practices.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your chat history
• Opt-out of non-essential communications
• Close your account at any time

7. Data Sharing

We do NOT:

• Sell your personal information
• Share your chat history with third parties
• Use your data for advertising
• Train AI models on your conversations

We only share data when:

• Required by law or legal process
• Protecting our rights or safety
• With your explicit consent

8. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by updating the "Last updated" date and sending an email notification for significant changes.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: sagar@freshyportal.com
• Phone: 8101725801
• Website: triniva.com/contact-us

Policy Owner